1. How to place an order for the trailer?
Confirm your requirements, receive a design and quotation, sign the contract, and pay the deposit. Production starts immediately, and balance is paid after video/photo confirmation of the finished unit.
2. What is the guarantee period for the products?
We provide a one-year guarantee on the main beam. Components like axles and tires are covered by their respective suppliers' warranties.
3. Is customized service available?
Yes, we provide customization based on your specific transportation needs and technical feasibility.
4. Can the trailer couple with my existing tractor head?
Yes, we design the trailer according to your tractor's data, such as fifth-wheel height and turning radius.
5. What is the typical delivery time?
Production usually takes 25 working days per unit. We arrange the earliest possible vessel for shipping once production is complete.
6. How are import duties managed?
We can assist by providing lower value documentation, such as invoices and Certificates of Origin (C/O), to facilitate custom clearance.
IDS Auto
